# Import error - feed cannot be read If an error message pops up during import, we recommend to check whether access for IP 217.16.177.43 is allowed for Conviu. If you use the Shoptet e-shop system, we recommend to check whether this IP address is on the Whitelist in Link -> XML feedy. For new Shoptet e-shops, it is necessary to enter a unique hash in the url address: If you need a help please write to . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.conviu.com/data-editing-xml-and-csv/import-error-feed-cannot-be-read.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.