> For the complete documentation index, see [llms.txt](https://help.conviu.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.conviu.com/data-editing-xml-and-csv/import-error-feed-cannot-be-read.md). # Import error - feed cannot be read If an error message pops up during import, we recommend to check whether access for IP 217.16.177.43 is allowed for Conviu. If you use the Shoptet e-shop system, we recommend to check whether this IP address is on the Whitelist in Link -> XML feedy. For new Shoptet e-shops, it is necessary to enter a unique hash in the url address: If you need a help please write to .